Chat with Zendesk help articles
Use your public Zendesk help center to answer routine questions on your marketing website.
Method: Website source. Importing articles does not connect tickets, customer accounts or agent handoff. Keep using Zendesk for those workflows.
Add Zendesk help articles to Chatbit
Add public article URLs as website sources in Chatbit. Check that the importer captured the article body. Copy the approved text into a source if an article cannot be read.
Open your chatbot's data sources to add the prepared content. Follow the source setup guide if this is your first bot.
Prepare useful source material
Focus on current troubleshooting and getting-started articles. Exclude duplicate translations unless they are useful to the audience, and keep contact instructions up to date.
Try these questions
How do I reset my password? What information should I include when contacting support?
Compare each answer with the original content. Ask a follow-up, and try one question the source does not cover to check that the bot avoids guessing.
Keep the content current
When the original changes, update or replace the corresponding Chatbit source and test the affected answers again. Remove superseded copies so the bot is not working from conflicting versions.
Source reference: Zendesk help articles documentation.
Put the answers on your website
Once the answers are ready, adjust your welcome message and suggested questions. Find your website installation guide to publish the bot, or improve its responses before sharing.
Frequently asked questions
Can I combine this with other sources?
Yes. Add relevant website pages, files, text and Q&A to the same chatbot. Keep their facts consistent and check your plan's source limits.
Should I import everything at once?
Start with a small set that answers your most common questions. Check the extracted text and answers, then add more material where it fills a real gap.