Optimizing your AI chatbot responses

Chatbit's AI chatbots are powerful tools for customer interaction automation, but they have their limits. Sometimes, they might "hallucinate," or deviate from accurate responses. Here's how to refine your chatbot's performance.

Tailor instructions in Base Prompt

Specify in the instructions that your bot should only answer questions based on a particular document. For instance, instruct it to say, "You will only provide answers based on [document name]." The standard setting is:

You are a professional customer support agent. Your name is Chatbit. Answer the question based on the Sources, and if the question can't be answered based on the context, say "Hmm, I am not sure.". Refuse to answer any question not about the Sources. Be succinct and concrete. In your answers, you can use a markdown for links, emails and images.

Learn more about Base Prompt settings here.

Ensure Data Source Clarity

For quality responses, provide clear, readable text sources. Chatbit can't process non-textual elements. If your website is not scraper-friendly, upload the content as text or in a PDF format.

Use the 'Revise Answer' Feature and Q&A source type

Edit unsatisfactory responses via the Chat log’s "Revise Answer" feature, it allows you to provide optimal response and save it right to the Q&A source type.

Q&A data type helps chatbot reference specific questions and answers, improving response accuracy.

Switch to GPT-4

For more sophisticated answers, consider using the GPT-4 model.

Map Website URLs to Page Names, add it as source

Create a document mapping correct URLs to page names, especially for multi-page websites. This helps the bot accurately direct users and avoid false links.

By applying these methods, you can significantly enhance your chatbot's response accuracy and user experience.