AI chatbots in HR and employee management

January 25, 2024

HR Chatbot

AI chatbots in modern HR management

AI chatbots are increasingly being used in modern HR management due to their ability to streamline and automate many of the routine tasks that HR teams traditionally handle.

You can train your AI chatbot to answer common employee queries, help with onboarding new hires, and even assist in the recruitment process. Let’s go over some of the main areas in HR management where AI chatbot benefits shine the brightest -

Common questions

Chatbots are capable of providing instant responses to the most common employee and candidate inquiries, which reduces the workload on HR staff and increases efficiency.

An AI chatbot can handle questions about company policies, benefits, vacation time, and more.

Onboarding

AI chatbots also play a significant role in the onboarding process.

They can guide new hires through the necessary paperwork, provide information about company culture, and answer any initial questions.

This allows HR teams to focus on more strategic tasks, while ensuring that new employees feel welcomed and informed.

Recruitment

In the recruitment process, AI chatbots can help by screening resumes, scheduling interviews, and even conducting initial assessments of candidates. 

They can quickly sift through large volumes of applications, identifying the most suitable candidates based on predefined criteria. 

This not only speeds up the recruitment process but also reduces the risk of human bias.

Engagement and retention

AI chatbots can also be used for employee engagement and retention. 

They can gather feedback, gauge employee satisfaction, and identify areas for improvement. 

This data can then be analyzed to develop strategies for improving employee morale and reducing turnover.

Training and growth

Finally, AI chatbots can also assist in training and development. 

They can provide employees with personalized learning resources, track their progress, and offer constructive feedback. 

This can help foster a culture of continuous learning and development within the organization.

If you have a web portal for your employees, adding Chatbit and equipping it with all the training materials is extremely easy - you can upload all kinds of documents with your corporate SOPs and rules in the backend:

Employee evaluation

AI chatbots are revolutionizing the way employee performance evaluations are conducted. 

Traditionally, these evaluations have been manual, time-consuming, and often subjective. 

AI chatbots can automate this process, providing objective, real-time feedback based on data-driven insights.

AI chatbots can monitor employee performance continuously, not just at the end of a review period. Instant feedback is crucial for employee development. Instead of waiting for annual or semi-annual reviews, employees can receive real-time feedback on their performance. This immediate response can help employees correct their course of action relatively fast.

AI chatbots can also facilitate a 360-degree feedback process. They can gather feedback from multiple sources, including peers, subordinates, and supervisors, providing a holistic view of an employee's performance. This comprehensive feedback can help identify blind spots and areas of improvement that might be missed in traditional evaluations.

Furthermore, AI chatbots can eliminate biases in performance evaluations. They base their assessments on data, not personal feelings or perceptions. This objectivity can lead to fairer evaluations, which promotes a more inclusive and equitable workplace.

Key benefits of incorporating AI chatbots into HR processes

No mood swings or biases

One of the key benefits of incorporating AI chatbots into HR processes is the ability to automate repetitive tasks with consistent quality. These tasks can range from answering frequently asked questions, scheduling meetings, to onboarding new employees.

Personalized and friendly

AI chatbots can also provide personalized experiences for employees. They can be trained to understand individual employee's needs and preferences, providing tailored responses and solutions.

Always on & up

Another significant benefit is the ability to provide 24/7 support. AI chatbots can answer queries and provide assistance at any time of the day, ensuring that employees in different time zones or those working unconventional hours are adequately supported.

Data-friendly

AI chatbots can also help in data collection and analysis. They can gather feedback from employees, analyze patterns in employee behavior, and provide insights that can be used to improve HR policies and processes.

Successful AI chatbot implementations in HR

PricewaterhouseCoopers

PwC implemented an AI chatbot named 'Sky' to automate repetitive HR tasks. 

Sky was able to handle tasks such as answering employee queries about company policies, benefits, and leave management, freeing up the HR team to focus on more strategic tasks. 

The chatbot was also able to learn and improve its responses over time, leading to increased efficiency and improved employee satisfaction.

IBM

In another case, the multinational technology company, IBM, used their AI chatbot 'Watson' to revolutionize their HR management. 

Watson was used to help with talent acquisition, answering potential candidates' questions about the company, and guiding them through the application process. 

This streamlined the recruitment process and also improved the candidate experience by providing immediate responses.

Overstock

Overstock, an American internet retailer, also successfully implemented an AI chatbot in their HR department. 

Their chatbot, Mila, was used to manage employee sick days. 

Employees would report their sick day to Mila, who would then notify the relevant managers and update the HR system. 

This reduced the administrative burden on the HR team and ensured a more accurate tracking of employee absences.

Talla

Another successful implementation can be seen in the case of Talla, an AI software company. 

They developed an AI chatbot for their own HR department to automate the onboarding process for new hires. 

The chatbot provided new employees with necessary information, answered their queries, and helped them integrate into the company more smoothly. 

This not only saved the HR team valuable time but also improved the new hire experience.

General Electric

Lastly, the multinational conglomerate, General Electric (GE), used an AI chatbot named 'HR Molly' to provide personalized support to their employees.

HR Molly was able to answer employee queries about payroll, benefits, and company policies in real-time.

This led to a significant reduction in the volume of queries handled by the HR team, allowing them to focus on more strategic initiatives.

Chatbit.co value in HR

Chatbit can be installed and used on any website - so if you have an internal portal for your employees - go ahead and sign up to test it today!

We offer a simple solution that gets you access to cutting-edge conversational AI that enterprise chatbots are using - but without complex development or crazy costs!

You can upload any documents to train the bot, and even the free version lets you get a good taste of what our chatbot is capable of.

Training and designing your bot can take under three minutes - get an account today and create your first AI chatbot.

Get Started

Create a bot, add sources, share to your website in under 5 minutes.

No credit card required