Chat with FAQs
Give your chatbot direct answers to the questions your team hears every week.
Method: Text and Q&A. Q&A works best when it matches your other sources. Update the website and chatbot together when a policy changes.
Add FAQs to Chatbit
Gather approved questions and answers. Add them through Chatbit's Q&A sources, or paste a clearly formatted FAQ into a text source. Keep the question beside its full answer.
Open your chatbot's data sources to add the prepared content. Follow the source setup guide if this is your first bot.
Prepare useful source material
Include the exceptions customers actually ask about. For a return policy, state the time limit, item condition and next step rather than only saying returns are accepted.
Try these questions
Can I return an opened item? How do I change the email address on my account?
Compare each answer with the original content. Ask a follow-up, and try one question the source does not cover to check that the bot avoids guessing.
Keep the content current
When the original changes, update or replace the corresponding Chatbit source and test the affected answers again. Remove superseded copies so the bot is not working from conflicting versions.
Put the answers on your website
Once the answers are ready, adjust your welcome message and suggested questions. Find your website installation guide to publish the bot, or improve its responses before sharing.
Frequently asked questions
Can I combine this with other sources?
Yes. Add relevant website pages, files, text and Q&A to the same chatbot. Keep their facts consistent and check your plan's source limits.
Should I import everything at once?
Start with a small set that answers your most common questions. Check the extracted text and answers, then add more material where it fills a real gap.