Shopfiy chatbots - top features to look for and set-up tips

December 25, 2023

Shopify chatbots

A Shopify chatbot can provide instant customer support, ensuring that customers' questions and concerns are addressed promptly and efficiently.

By using a chatbot, you can automate repetitive tasks such as order tracking, inventory inquiries, and product recommendations. All of that frees up valuable time for your customer support and sales team.

A Shopify chatbot can help increase your online store’s sales by engaging with customers in real time, offering personalized product recommendations, and providing a seamless shopping experience. Chatbots can increase customer engagement by 2-3 times, and that is what moves the needle with many of our customers.

Chatbots can also assist in reducing cart abandonment rates by proactively reaching out to customers who have not finished checkout. A well-trained AI chatbot will be able to offer assistance or incentives to complete their purchase.

A chatbot can help e-commerce businesses gather valuable customer data and insights by conducting surveys, collecting feedback, and analyzing customer interactions.

Shopify chatbots can be integrated with other marketing tools, such as email marketing platforms or social media channels, to provide a cohesive and personalized customer experience.

Using a chatbot can help businesses scale their customer support operations without the need for additional human resources, ensuring consistent and efficient support as the business grows.

Chatbots can provide 24/7 customer support, allowing businesses to cater to customers in different time zones and provide assistance outside of regular business hours.

Around 64% of internet users believe that 24-hour service is the best feature of chatbots.

Shopify chatbots can be customized to match a business's branding and tone of voice, creating a cohesive and on-brand customer experience. That’s just a few of the benefits of chatbots for Shopify stores - get in touch with us if you feel you need help coming up with a personalized application of a chatbot for your website.

Types of chatbots for Shopify

There are several types of chatbots that can be used for Shopify:

Rule-based chatbots

These chatbots follow a predefined set of rules and responses. They are relatively simple to set up and can handle basic customer inquiries. As you can imagine, these chatbots are not too reliable since they won’t go out of their pre-written replies to solve a custom situation.

AI-powered chatbots

These chatbots use artificial intelligence and machine learning algorithms to understand and respond to customer queries, providing personalized and accurate responses. Chatbit is an example of an AI chatbot.

Transactional chatbots

These chatbots are specifically designed to handle transactions and facilitate the buying process. They can assist customers in making purchases, tracking orders, and resolving payment issues.

Support chatbots

Support chatbots are focused on providing customer support and resolving issues. They can answer frequently asked questions, troubleshoot problems, and escalate complex queries to human agents if needed. Chatbit can be easily trained to offer customer support to your Shopify store visitors.

Lead generation chatbots

These chatbots are designed to capture leads and gather customer information. They can engage visitors, collect contact details, and qualify potential leads for further marketing efforts. Chatbit lets you run lead gen campaigns since it stores all the chats and their data in a convenient backen.

Social media chatbots

These chatbots are integrated with social media platforms and can engage with customers beyond your Shopify store through messaging apps like Facebook Messenger or WhatsApp. They can handle inquiries, provide product recommendations, and even process orders.

Multilingual chatbots

These chatbots are capable of communicating in multiple languages, making your Shopify store a powerful cross-border selling machine. Chatbit supports 85 languages and will be able to handle replies in all of them.

Setting up a chatbot on your Shopify store

Setting up chatbots for Shopify can vary in difficulty depending on the platform and the specific chatbot you choose.

While some chatbot platforms may require technical knowledge or coding skills, others are designed to be user-friendly and require little to no technical expertise. 

Chatbit is a chatbot platform specifically designed to have a simple setup process for users without coding experience. You can set up a chatbot for your Shopify store within minutes by following our step-by-step instructions and using the intuitive interface.

Moreover, we allow you to customize your chatbot's appearance, behavior, and functionality. You can choose from a variety of pre-built chatbot templates and voices or create your own from scratch. There is a drag-and-drop builder which makes it easy to customize the bot. The best part is even the free chatbot version allows testing that, so sign up today and see how easily you can get an AI chatbot up on your Shopify store.

Top chatbots for Shopify


Our chatbot solution offers the most modern conversational AI that boosts sales and makes data collection easy.

This is the #1 Shopify chatbot on the market in 2024.

Sign up today and try the feature-rich chatbot builder for your store.


A popular chatbot for Shopify that offers real-time customer support and automation features.


A versatile chatbot for Shopify that includes features like live chat, chat history, and customizable chat widgets.


A comprehensive chatbot solution for Shopify that integrates with various communication channels and offers advanced customer support features.

Zendesk Chat

A robust chatbot solution for Shopify that offers features like chat routing, chat analytics, and integration with other Zendesk products.

Facebook Messenger

Integrating Facebook Messenger as a chatbot on Shopify allows you to leverage its wide user base and features like chat blasts and automated responses.

Is Chatbit right for your store?

If you are considering enhancing your store's customer interaction, Chatbit is your ultimate solution. 

By integrating Chatbit with your Shopify store, you do not only get to interact with your customers in real time, but you also enjoy a bunch of other unbeatable features, like 24/7 support to your customers, trainable conversational AI, and multi-lingual support. 

Sign up for Chatbit today and start experiencing the incredible benefits of an enhanced customer interaction platform.


Create a bot, add sources, share to your website in under 5 minutes.

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